Orders

The Orders list is the front door to every sale — web and POS, courses, gear and trips. Each row opens an order page that reads like a receipt with the actions for that order’s state. Both need the admin, manager or sales role.

Search and filter

• Search by order number, student or purchaser. The header shows the match count and total collected, net of refunds.
• Status filter: Pending, Paid, Partially refunded, Refunded, Cancelled, plus "Abandoned carts" and "Unpaid — needs a call" (every reminder already sent).
• Channel filter: Web Order or POS Order. "Show more" loads the next page, and the address bar keeps your filters.

Resend unpaid invoices

1. Rows that are pending emailed invoices get a checkbox and a "Resend" button.
2. Tick "Select all unpaid invoices shown" or pick rows, then press "Resend N invoices".
3. The banner reports how many went out and any failures. Changing a filter clears the selection.

The order page

• Customer, "Bought by" when a parent paid for a child, the payment method, and "View in Stripe ↗".
• Lines with "For:" naming each enrolled student, then the totals including Received and Refunded.
• "Gear fulfillment" shows pickup or ship, the address, live tracking, and the same "Given to customer" / "Shipped" ticks as the New Orders board.
• "Course fulfillment" lists each student’s eLearning state with the "eLearning sent" tick and "Open training record →".

Actions by state

• Pending: edit the invoice lines, "Resend Invoice Email", "Mark Paid (Cash/Check)" for someone who paid in person, or "Cancel Invoice" / "Cancel Order".
• Paid: "Email Receipt" (or "Resend Receipt"), and "Refund" — a partial amount or "Full Refund (remaining balance)".