Texts
Client texts to your business line, as a queue of who still needs an answer.
3 min read · in your admin: /admin/texts
Texts lists messages sent to your shop phone, grouped by person, with the ones still waiting for a reply at the top. Replying happens on the contact profile, where the whole conversation lives.
CarefulThis page needs the Business phone add-on. Without it the page explains the add-on and how to turn it on; nothing you set up is lost in the meantime.
Waiting for a reply
- One card per person, newest message first. A count like "3 texts" means several messages were grouped into one card.
- "Open & reply" jumps to the contact profile with the thread and a reply box.
- "Mark handled" (or "Mark all N handled") clears the card without replying, for a text that needed no answer.
- "Block" stops a number from reaching a profile or the dashboard.
A text from an unknown number
- The card is flagged "not a known contact" and shows the number instead of a name.
- Type their name in the box and press "Add as contact". A contact is created from the text itself.
- You land on the new profile, where you can reply.
Recent, blocked and spam
"Recent" shows the latest threads both ways — "← we sent" marks your own messages. "Blocked & spam" is collapsed; press "Show" to review it. Blocked numbers are kept, not deleted, so "Not spam — unblock" recovers a number blocked by mistake.
TipBlock and unblock act on the number, so one tap covers every text from it. Delete is per message and permanent, and only admins and managers see it.
Something here is wrong or missing? Email hello@divedesk.io.