Help / Gear & service

Tank & Gear Tracking

Every customer tank and serviced item with its hydro and VIP status, and a Bill button for each service that is due.

3 min read · in your admin: /admin/gear-tracking

Tank & Gear Tracking lists customer-owned gear with a recurring service: hydro (5yr) and VIP (1yr) tank dates, and any other gear with a recurring service — bill a service straight to the register. Most rows arrive from a Service Desk check-in with a serial number and a hydro or VIP date; the form here is for tracking something that was never dropped off.

Reading the page

  • Three tiles: Overdue, Due within 30 days, and Gear tracked.
  • Each row is the gear type, description, S/N, and the owner, then one line per service with a status — Overdue, Due soon, Current, or Not yet serviced — and the due date.
  • Filter by customer, description, or serial… narrows the list.
  • A service with a price shows 💳 Bill $ on its line. It opens the register pre-filled for that customer and that service.

Add gear by hand

  1. Click + Add gear.
  2. Search customer by name… and pick the owner. The row needs a customer.
  3. Choose the type, type a Description and a Serial #, and click Add gear.
TipCustomers see the same statuses on their portal under Certifications & Gear, and overdue gear becomes a to-do on their Home tab — bring it by the shop. Keeping the dates current here is what makes that reminder honest.

The Bill button only appears when the service interval carries a price. If a line shows a status but no button, the price is missing on the gear record under Raw data → Customer Gear.

Something here is wrong or missing? Email hello@divedesk.io.