Help / Settings

Your DiveDesk plan and billing

Plan, platform fee, trial date, add-ons and the card on file — and where to change the card.

3 min read · in your admin: /admin/billing

Billing manages your DiveDesk subscription. It is read-mostly: the plan card, your add-ons, what every plan includes, and one button into the Stripe billing portal where the card lives. Admin only.

The plan card

  • Plan and monthly price — Solo $59, Starter $99, Pro $149 — with the platform fee under it: 0.25% on Solo, 0.15% on Starter, 0% platform fee on Pro. Your branded website and custom domain are part of every plan.
  • A status badge: Free trial, Active, Payment past due, Unpaid, Suspended or Canceled.
  • Trial ends and Next billing date. The free trial is 15 days.
  • If the plan and add-ons add up to a different figure than Stripe currently bills, the card says so and that DiveDesk will reconcile it — nothing to do on your end.
CarefulNo card on file yet. Add one below before your trial ends so your shop stays open. That line means exactly what it says — when the trial date passes without a card, the shop is paused and customers cannot check out. Nothing is deleted; add a card and it comes straight back.

Add-ons

Business phone + texting inbox ($19/mo), QuickBooks sync ($19/mo) and Additional location ($99/mo per location). Ticked ones are on. The website is not an add-on — every plan includes it. To add or drop one, email hello@divedesk.io — same-day, prorated to the day. Anything you set up before an add-on lapsed is kept and comes back when it is on again.

Change the card or download invoices

  1. Click Manage billing & payment method →.
  2. Stripe’s billing portal opens. Update the card, change the billing email, or download past invoices there.
  3. Close it and come back — the status here refreshes on the next load.

Something here is wrong or missing? Email hello@divedesk.io.